FAQ

How do I choose the right color for the product?
- The detailed color chart is available on the product page. You can select the appropriate color based on the data provided in the colorchart. If you’re still unsure, feel free to email us at [email protected], and our team will gladly assist you.
What are the payment options?
- To make a purchase, you only need a PayPal account or a credit card. Detailed information on payment methods can be found in our Payment Method section.
How long will it take to receive the goods?
- We dispatch orders within 24 hours. Choose from two transportation modes: 3-6 working days for expedited delivery or 7-14 working days for standard delivery, based on your preferences. Standard delivery is relatively cheaper for those with more time flexibility.
How can I track logistics information?
- Upon placing your order, you’ll receive an order confirmation email containing your order number. Simply send this order number to our customer service, and we will provide real-time updates on your logistics.
Can I cancel my order suddenly?
- We accept order cancellations within 24 hours of order placement. If you wish to cancel temporarily, please email us within this timeframe. For cancellations after 24 hours, deductions may apply as the item would likely have been shipped.
Is there a return policy for products with issues?
- Absolutely. If there’s a quality problem with the product, contact us within 7 days of receiving the goods, and we’ll promptly address and resolve the issue.
Can the goods be shipped to my country?
- Yes, we offer global shipping to ensure our products reach customers worldwide.

At www.hoodiescustom.com, we aim to provide clarity and convenience. Should you have any additional questions or concerns, please don’t hesitate to reach out to our customer service at [email protected]. Thank you for choosing www.hoodiescustom.com for your cozy and stylish needs!